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Shipping & Returns

STANDARD COURIER DELIVERY

Standard Delivery items are usually dispatched within 1 working day after the order has been placed. We aim to deliver within 3-5 working days. We will keep in touch with you once your order has been dispatched.

DELIVERIES

  • All quoted despatch and delivery dates are given bona fide, and every effort will be made to adhere to them. Unless otherwise agreed in writing, any delivery times specified by the Company are business estimates. The Company shall not accept any liability to despatch/deliver within such a time. Despatch/delivery time may be extended during holiday periods and factory shutdown.
  • Delivery of the Goods shall be completed upon unloading the Goods at the delivery location, except in the event that the Goods require installation that has been mutually pre-agreed between the Company and Purchaser. The Goods shall be, and thereafter remain at the Purchasers risk from time of delivery. Property in the Goods shall remain with the Company until the Purchaser shall pay all monies due to the Company, being due under the invoice in respect of this order. Where the Goods are manufactured by the Company in accordance with the Purchasers specification(s) or other particulars provided, the Company will be responsible only for the manufacture and delivery of such Goods as ordered
  • For all deliveries the Purchaser is required to advise of any parking restrictions, red routes or width restrictions. Parking fines incurred where there was no alternative parking available will be challenged but any fines incurred will be covered by the Purchaser. 
  • The Company requires the Purchaser or third party to be available during the agreed delivery slot as all deliveries require a signature. In the event that the Purchaser fails to be available during the agreed delivery slot, a re delivery will be arranged and recharged provided the Company couriers adhered to the agreed arrangements.

DELIVERY COSTS

We currently offer free standard delivery on UK orders.You can also check the delivery cost of your order by adding items to your basket and proceeding to ‘Order Summary’.Lead times quoted are given in good faith. They are based on the best available information from our suppliers at time of purchase. Where any delay occurs we will notify you by email at the earliest opportunity.

CANCELLATION OR ALTERATION OF FURNITURE ORDERS

  • Orders cannot be cancelled except with the written consent and confirmation of the Company and on terms that will indemnify the Company against loss. If notice is given in writing before manufacture has commenced, requests for cancellation on orders will be accepted without charge if made within three days of dispatch of acknowledgement of order.
  • Cancellations made by the Purchaser up to five days before the delivery will incur charges that are to be covered by the Purchaser. The Purchaser will be charged a minimum of £20 for any items that are returned to stock within this window.
  • All cancellation requests are to be made in writing via email. Cancellations made over the phone will not be valid until they are confirmed in writing.
  • The Company retains the right to terminate the contract if they are unable to fulfill the order due to stock levels. In such situations, the liability of the Company will extend as far as refunding the Purchaser any payment pertaining to that particular invoice that has been paid so far.

WRONG DELIVERY, DAMAGES AND DAMAGED GOODS 

  • All consignments are advised and it is essential that immediate notification should be given if the Goods are not received within 10 days of advice; otherwise no claim for non-delivery can be accepted
  • No claim for damage in transit or shortages will be accepted if signed for “RECEIVED IN GOOD CONDITION” or “UNCHECKED” or “NOT EXAMINED” (or similar) unless they are signed for as “DAMAGED” or “SHORT DELIVERED” and the Company are notified in writing within 3 days after delivery and are given an opportunity to verify the shortages or damage. The company will then at its option:
(a) Repair or replace any goods or part of goods so damaged; or
(b) Allow to the Purchaser credit in respect thereof in such amount as may be agreed with the Purchaser or in default as fixed by the Company at their discretion
(c) The Company’s liability under this condition shall be limited to repairing, replacing or allowing credit as aforesaid

UNAVOIDABLE LOSS OR DELAY

The Company shall not be liable to the Purchaser to the extent that fulfillment of its obligations to the Purchaser shall include (without restricting the generality of the foregoing): Riots, civil commotions, war, rebellion, national or international emergency, strikes, lock-outs or other labour disputes. Destruction or damage due to natural causes, floods, fires, explosions or breakdown of machinery. Any order of a local, national or international authority, shortage of labour, equipment, materials or supplies.

Easy Returns & Exchanges

Can I get a refund?

If you are a customer anywhere in the world you get 14 calendar days to cancel your order. This two week cancellation period starts from the day you have received all of the items in your order.

What do I do when I don't like the product I have received?

Do not use the product if you don't like it and cause no damage to the product.

How to cancel my order?

Email Us in info@shopperstrolley.co.uk with the order number and receipt of order. Write to us : 304 Long Lane, Bexleyheath, DA75HZ, Kent, United Kingdom. Please wait for our customer service to write back to you confirming the approval of return. We will get back to you within 24 hours of enquiry.

How to return product to us?

Re-pack your item(s) in the original packaging, or in a secure, waterproof package with labels and tags still attached. Cover your original address label with the returns label with address 304 Long Lane, Bexleyheath, DA75HZ, Kent, United Kingdom Return your package via the Post Office, remembering to get proof of postage. Please don’t post your package through the post box without getting proof of postage. Keep it safe in case you need to use this as evidence of your return.

When will I receive my refund?

It can take up to 14 days from the date of your return for your parcel to be delivered back to our warehouse and processed. On receiving your return the next step is for us to check the item(s). Once our checks are complete we’ll refund your money back. The funds should appear on your bank statement in up to 7 working days. We’ll make sure to send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund. If your return has not been credited within 14 days of sending your parcel to us, write to us back in info@shopperstrolley.co.uk. We will then process an investigation on your behalf and get back to you within 7 working days.