Free shipping for all deliveries inside UK

Privacy Policy

1. Introduction

Shoppers Trolley Limited (“we”, “us”, “our”) is committed to protecting and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This policy explains how we collect, use, and protect your personal data when you visit or make a purchase from our Shopify store.

2. Information We Collect

We may collect and process the following data:

Personal Information

  • Name
  • Billing and shipping address
  • Email address
  • Phone number

Order Information

  • Purchase details
  • Payment method (processed securely via third-party providers)

Technical Data

  • IP address
  • Browser type and device information
  • Website usage data (via cookies and analytics tools)

3. How We Use Your Information

We use your information to:

  • Process and fulfil orders
  • Manage payments and deliveries
  • Communicate with you regarding your order
  • Provide customer support
  • Improve our website and services
  • Send marketing communications (only with your consent)

4. Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

  • Contract – to fulfil your orders
  • Legal obligation – for tax and accounting purposes
  • Legitimate interests – to improve our services and prevent fraud
  • Consent – for marketing communications

5. Sharing Your Information

We only share your data where necessary with:

  • Shopify (our eCommerce platform)
  • Payment providers (e.g. PayPal, card processors)
  • Delivery and logistics partners
  • IT and hosting providers

All third parties are required to handle your data securely and lawfully.

6. International Transfers

Some of our service providers may process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place (such as Standard Contractual Clauses).

7. Data Retention

We retain your personal data only as long as necessary:

  • Orders: up to 6 years (legal/tax purposes)
  • Marketing data: until you withdraw consent
  • Customer service records: as reasonably required

8. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Restrict or object to processing
  • Request data portability
  • Withdraw consent at any time

To exercise your rights, contact us at:
📧 info@shopperstrolley.co.uk

9. Complaints

If you are not satisfied, you have the right to lodge a complaint with the UK supervisory authority:

Information Commissioner’s Office (ICO)
Website: https://www.ico.org.uk

10. Security

We implement appropriate security measures including:

  • SSL encryption
  • Secure Shopify infrastructure
  • Access controls and monitoring

We do not store your payment card details. Payments are processed securely via third-party providers.

11. Contact Information

Shoppers Trolley Limited

📧 info@shopperstrolley.co.uk

Privacy Policy Cookie Policy